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There are several ways to reach your doctor or therapist.
For most general calls it is easy to leave your care provider a voice-mail message. Simply call our general number which
is (630) 653-6441 and enter their voice-mail extension. This is the most direct way to contact your therapist.
Voice-mail messages are generally checked Monday-Friday during normal business hours (until 5 PM). If you find using
voice-mail confusing, you can press zero and leave a message with the front desk Monday-Friday 9:00 AM to 5:00 PM.
For emergency calls during business hours, press zero for the front desk. If the front
desk is unable to pick up, you can call the answering service at (630) 682-2841 to have the provider paged. This option
can also be used for after-hour emergencies. Naturally, we would ask you to use this option only when absolutely necessary.
On weekends Genesis psychiatrists share call duties. Please contact the weekend on-call
psychiatrist only in cases where your particular request can't wait until 8:00 AM Monday morning when call duties shift back
to the treating doctor (who knows your case). Psychologists and therapists generally cover their own weekend calls.
Messages can be left for your treating provider at any time (including weekends) using our 24 hour voice-mail.
Your provider's outgoing voice mail message will give important updated information.
For example, if they are away and unavailable and which care provider is covering their emergency calls.
In a life-threatening emergency please call 911 or go directly to your local
emergency room.
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