APPOINTMENTS:  Appointments are never overbooked at Genesis. Therefore, if you are unable to keep your appointment we ask that you call our office as soon as possible.  This will allow another patient to be seen by the doctor/therapist.  There is a charge of $50 for missed appointments or cancellations less than 24 hours in advance.  Messages may be left on our 24-hour voice mail after our business hours of 9:00 a.m. to 5:00 p.m. Monday thru Friday.  We do make appointment confirmation calls to our clients, however, we cannot guarantee we will reach you directly.  It is the responsibility of the patient to arrive on the correct day and time of their appointment. For the link to the initial appointment page click here.
	PRESCRIPTIONS:  We ask that you call for refills on our prescription line of 630-653-6441, ext. 501.  Please allow 48 hours for all medication refills.  Requests made Friday afternoons, Saturday and Sunday may not be filled until late Monday afternoon.  There is a $10 refill charge as these requests do require office time to be processed.  To avoid this charge remember to ask your doctor for refills at your regular appointments.  It is clinic policy that weekend prescriptions be filled to last only a few days until your regular doctor can review your request. The weekend on-call psychiatrist is not required to fill all prescription requests.
	METHODS OF PAYMENT:  We accept cash, personal checks, Visa and Master Card.  Payment is due at the time of service unless other arrangements have been made.  There is a $40 fee for all returned checks.
	INSURANCE:  We accept assignment of insurance benefits only if we have a management contract with your insurance company.  You are responsible for your co-payments, deductibles and any amount not covered by your insurance.  It is the patient’s responsibility to contact their insurance to obtain any authorizations needed before being seen by their doctor/therapist.  Please be sure you provide us with any changes in your insurance so we may successfully bill your insurance company for you.